Return and Refund Policy
- Eligibility for Returns:
- We want you to be fully satisfied with your purchase. If you are not entirely satisfied, we accept returns within 7 Days Return days from the date of delivery.
- To be eligible for a return, items must be unused, unworn, and in their original condition with tags attached. Returns that do not meet these criteria may be refused or subject to a restocking fee.
- Return Process:
- To initiate a return, please contact our customer service team to obtain a return authorization and detailed instructions.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Refunds:
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- Refunds will be issued to the original payment method used for the purchase within 7 Days Return days of receiving the returned item. Please note that shipping fees are non-refundable.
- Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund as applicable.
- Final Sale Items:
- Certain items marked as final sale or clearance may not be eligible for returns. Please check the product description or contact us for clarification before purchasing.
- Return Shipping Address:
- Queen Enterprises, Inc. 3553 Atlantic Ave., Ste B-1350 Long Beach, CA 90807 562-544-2436
